Our systems are extremely robust and achieve an availability of almost 100%. This is due to the excellent quality of our products and regular, preventive maintenance services. Our maintenance contracts offer a portfolio of services, including regular system checks, automatic hardware and software updates and the replacement of critical components before faults can occur. With 24/7 service or on-site engineering, our experienced technicians can assist you quickly and effectively in case of any emergency. By the way: reported incidents are recorded and registered in an online ticketing tool, where you can follow their status live until the incident has been successfully resolved.
Systems are checked and maintained on a regular basis. Software updates are automatically installed and defective or critical components are replaced before a fault can occur. WEYTEC smartTOUCH keyboards are thoroughly examined and cleaned.
During our annual on-site inspection, we recommend improvements to maintain system stability and extend system usability. This guarantees a long service life for your solution, so that your investment retains its value. This is of utmost importance to us.
WEYTEC specialists are on duty around the clock. Simply select the level of support that's right for you and we'll take care of the rest.
A special advantage: As the developer and producer of the products, we also repair our devices in-house. If a defect should occur, we can remedy it quickly and easily.