• Perform on-site installation and servicing of WEYTEC products
  • Troubleshoot issues on-site and remotely and document findings
  • Communicate issues effectively to escalation teams and R&D teams overseas and provide feedback to customers
  • Clearly articulate product capabilities and give technical training/demonstrations to customers
  • Staging preparation and support for customer projects
  • Travel up to 75% including the possibility for international travel

Basic Qualifications

  • Experience in a customer service or similar function with eagerness to learn
  • 4+ years working experience in computers, electrical, or audio-visual OR B.S. in Computer Science/Engineering, Electrical, or related field
  • Familiarity working with computer hardware or hardware-based product solutions
  • Understands basic networking, terminology, and common networking protocols (LAN, TCP/IP, DHCP)
  • Knowledge and working experience with Windows and Windows applications
  • Must have or can obtain a valid passport
  • U.S Citizen

Preferred Qualifications

  • Great customer service skills
  • Excellent communication skills - written and verbal
  • Punctual and accountable
  • Strong technical problem-solving and analytical skills
  • Self-starter with abilities to establish priorities, work independently, and proceed with objectives without supervision
  • Previous experience with video over IP or network streaming protocols (RTSP, RTP)
  • Familiarity with multicast networking (PIM, IGMP)
  • Experience with network switch configuration (ex. Cisco)

What we offer

  • Secure workplace at the world market leader
  • Performance based incentives
  • Wide range of training and further education courses 
  • Working in a small team  

Have we aroused your interest?

Then we look forward to getting to know you and receiving your complete electronic application.

Download job advertisement as PDF

If you have any questions regarding this posting, please do not hesitate to contact Stein Lobo, Techincal Director - Americas: stein.lobo(at)