WEYTEC is known for highly professional installations of new systems and perfect timing. We carefully prepare your solution deployment to avoid disruptions to ongoing business and minimize any unproductive working hours for your staff. Our professional support does not end after the turnkey handover; WEYTEC systems will continue to be monitored and controlled.
Installation and Maintenance Support – Rely on Us.
At WEYTEC, we strive to provide our customers with perfect turnkey solutions for control room and trading floor workplaces. As a reliable partner and specialist with many years of experience, we deploy high-quality products and ready-to-use solutions, as well as competent installation, maintenance and service support. WEYTEC Field Engineers implement new solutions and then take over responsibility for on-going system maintenance and support. With regular preventative maintenance, our solutions achieve almost 100% availability. WEYTEC maintenance contracts include regular system checks, automatic software updates and the replacement of critical components. With 24/7 support or on-site engineering, our experienced technical staff will assist you quickly and effectively. By the way: incidents are reported, recorded and registered in an online ticketing tool, where you can actively follow the status until the issue is resolved.
Restructuring, reorganizations or relocations within the company can involve costly, complicated and time-consuming moves, adds and changes (MACs) to individual workplaces and IT infrastructure. WEYTEC solutions are designed so that MACs are simple, fast and practically free. Downtime is eliminated or reduced to an absolute minimum.
Users have to be able to operate their new workplace quickly, productively and effectively. We attach great importance to a careful introduction and thorough training for your staff. WEYTEC experts are involved in this process and share their first-hand knowledge of specific sectors. Comprehensive training for the customer's technical support team is another important element of our training services. Your IT support staff will undergo intensive 1:1 training on test systems that are provided especially for this purpose.
Maintenance & Support
WEYTEC systems are checked and maintained on a regular basis. Software updates are deployed, and defective or critical components are replaced before a fault can occur. WEYTEC smartTOUCH keyboards are tested and cleaned. During the annual on-site inspection, we will make recommendations to maintain system stability and extend its usability. This guarantees a long service life for your system. Your investment will retain its value.
WEYTECs guarantees the highest levels of quality and reliability for our products and solutions. Our comprehensive warranty runs for a standard period of 12 months. We recommend the extended warranty to guarantee response times and the availability of spare parts up to five years after the Live Date.
WEYTEC develops, manufactures and repairs our products in-house. In the event of a defect, our Repair Center will fix the device and return it to service quickly.
First Level: The customer IT staff is trained to provide on-site 1st level user support.
Second Level: If customer SPOCs (Single Points of Contact) confront an incident they cannot resolve, they open a ticket in the WEYTEC Service Portal. The ticket is processed and resolved by our Field Service team.
Third Level: If Field Service cannot resolve an issue, the ticket is escalated to our product engineers in Switzerland. WEYTEC provides our global user community with access to our in-house team of experts who are responsible for the development and flawless functionality of the WEYTEC portfolio.
Our Remote Support Tool provides direct support from our Field Engineering team. Field engineers can access your computer using a Team Viewer Client. You can follow the steps on your screen as our specialists resolve your issue. The program does not require installation.
Products developed and manufactured by WEYTEC are subject to typical product life cycles. When planning for new product releases, we pay close attention to the steady advancement of technology, new production processes and evolving environmental requirements (RoHS). This also means that the production of certain products can be phased out and replaced by successor models. On the following page you will find an overview of End-of-Life (EOL) products for which production, distribution and support has been or will be discontinued.