As Head of Field Services, you will take overall responsibility for our field service in Switzerland, the Benelux, the Nordics and in the Middle East and Africa. You will lead an organization of around 15 employees through two team leaders. This is about much more than smooth service operations: You will further develop structures, processes and tools, create transparency in planning and performance, and take our field service to the next level in terms of organization and technology.

Your Impact:

  • Overall responsibility for field service in Switzerland and the regions described with leadership and further development of the two team leaders and their teams
  • Forward-looking deployment, resource and capacity planning as well as ensuring on-time, quality and cost-effective implementation
  • Further development and digitization of processes, tools and standards with the aim of taking field service to the next level
  • Control of performance via relevant KPIs as well as early identification of bottlenecks and optimization potential
  • Central escalation point and close cooperation with project management, sales, AVOR, development, customers and partners
  • Responsibility for training, introduction and know-how transfer in field service as well as promotion of the professional and personal development of employees 

In short: You don't just keep the field service running, you develop it further. With leadership skills, technical understanding and a clear eye for processes, you turn a good service area into an efficient and future-oriented organization.

Your Experience and Competencies:

  • Higher education as an ICT system technician HF, business IT specialist HF or comparable qualification, ideally supplemented by further training in business administration
  • Several years of experience in a technical service, system or project environment as well as in the management and development of employees
  • Sound knowledge of computer science, IT systems and network technologies as well as experience in system and/or product engineering
  • Experience in the customer, partner and after-sales environment, in support and process management and, ideally, in project business
  • Experience in KPI and budget management as well as confident handling of common IT tools and presentation materials
  • Analytical, structured and solution-oriented personality with a high level of quality and service orientation, strong communication skills, assertiveness, ability to work in a team and ability to work under pressure
  • Very good knowledge of German and very good English skills (at least B2)

What you can expect:

  • High-tech made in Switzerland: Working for the Swiss technology leader with its own development and production
  • A central leadership role with great creative freedom and direct influence on the further development of our field service
  • The opportunity to actively shape processes, structures and digital tools
  • Versatile cooperation with technical and commercial departments as well as our international WEYTEC companies
  • Flexible working conditions & remuneration in line with the market
  • Training & development opportunities in an international growth environment
  • A collegial, appreciative environment with short decision-making paths

Sounds like you?

Apply now and become part of the WEYTEC team!

Apply now

Ina (HR) and Markus (Managing Director) are looking forward to getting to know you and taking our field service to the next level together with you.