John F. Kennedy International Airport, located some 12 miles south of Manhattan in the borough of Queens in New York City is the busiest international air passenger gateway in the USA, handling more international traffic than any other airport in North America. Roughly 37,000 people are employed at JFK, generating some $37.3 billion in economic activity in the New York - New Jersey metropolitan region. In 2013, JFK processed 408,000 plane movements and 1 million tons of air cargo.
Terminal One at JFK is home to some of the world’s most prestigious airlines, hosting Air France, Japan Airlines, Korean Airlines, Lufthansa and 20 others. The terminal also hosts new large aircrafts (NLA) such as the Airbus A380.
Technology overall is state-of-the-art at JFK, featuring perimeter security, CCTV, various alarm systems, access control systems and an endless routine and checks and verifications for every movement of personnel, aircrafts and guests. New products and methodologies are constantly evaluated, aiming to create a “Zero Tolerance” security environment to ensure safety for the public and the employees of JFK airport.
The WEY Technology Inc. solution for the JFK airport is comprised of two separate projects: the redesign of the Ramp Tower for Ground Movement Control (GMC) and the Security Operation Center (SOC). In both locations, cramped quarters and antedated infrastructure had to be modernized to efficiently manage the daily workload.
Ground Movement Control Tower
In their ongoing evaluation process, Terminal One researched improvements for the GMC Ramp Tower that would allow them to streamline processes and tasks for the operators. This was particularly important given the rapidly growing number of information sources that the operators have to access and manage. According to an IT Manager at Terminal One, “Improving the workflow for the operators, and streamlining processes is not a luxury, it’s an important step to ensure the security of our hundreds of thousands of guests and colleagues here at JFK, every day.”
Security Operations Center
Terminal One’s Security Operation Center (SOC) was also due for an overhaul. As in the Tower, also here there was an increasing number of information sources and workstations to be accommodated, as well as recent upgrades of high-resolution CCTV and other security elements, and the need for a new video wall. JFK also wanted to be able to multicast single or multiple sources to an executive situation room and supervisor offices located in a different area of the terminal.