Over the years, the technical infrastructure of the old dispatch centre became more and more complex due to the dramatic increase of new requirements without an appropriate integration concept to unify and simplify
operations. Additionally, operational changes in process management and numerous new tasks led to an increase in the number of operators working at the Center.
The latest example of this trend is the project for the new tunnel Vedeggio-Cassarate which challenges the City of Lugano to completely redesign the rules of the road and traffic light control. In addition, now all 118 emergency calls for the entire canton are received and processed at the Center. The overall condition of the original control center including its task management concept and ergonomic design were not sufficient to cope with the new challenges.